Frequently Asked Questions

What Shipping Methods Are Available?

Including our shipping method “Fotocart Delivery System (FDS)” we frequently use third party courier services like eCourier.com.bd, Sundarban Paribahan, SA Paribahan, Rainbow Courier Services, Janani Paribahan, Karatoa Courier Services etc.

Do You Ship Internationally?

No we don't ship internationally. We ship only inside Bangladesh.

How Long Will It Take To Get My Package?

Inside Dhaka: 24Hrs - 72Hrs (1~3 Days)
Outside Dhaka: 48Hrs - 120Hrs (2~5 Days)

*Delay might occur due to Road Accident, Natural Hazard, Govt. Holidays, Political Unrest and similar incidents. 

What Payment Methods Are Accepted?

Fotocart uses third party payment gateway “SSLCOMMERZ” that supports following payment options:

Card: Visa, Mastercard, American Express, Union Pay, DBBL Nexus, QCash
Mobile Banking: Bkash, Nagad, Rocket, Upay, Tap, Surecash, MyCash, MCash, FastCash, Tap'nPay
Internet Banking: City Touch, Brac Bank, Bank Asia, IBBL, AB Bank. MTB, Prime Bank, South East Bank, Modhumoti Bank, Fast Security Islami Bank
E-Wallet: DMoney, Ok Wallet, Islamic Wallet, iPay
 

Is Buying On-Line Safe?

Yes it's safe.

How do I place an Order?

It's simple to place order in fotocart.com.bd! Please do the followings:

• Choose any Product
• Click on “Buy Now” Button
• You will then redirected to Checkout Page
• Put your necessary details like name, address and phone number if you are not logged in or, sign in using your email and password.
• Select payment method
• You will then get total chargeable amount including Product Price, Delivery Charge and Online Payment Gateway Processing Charge
• If agreed then click on terms and conditions and then place order button.

How Can I Cancel Or Change My Order?

To cancel or, change your order please communicate in our hotline “01844-018405” immidiately. 

Do I need an account to place an order?

Though you can place order as guest, it is highly recommended to create an account before placing order so that you can find your order details further by yourself logging in your own account. 

How Do I Track My Order?

Our automatic tracking system is under process. Now you can call our hotline 01844-018405 to track your order. 

How Can I Return a Product?

Yes you can return your product only in the case you find it wrong, faulty, broken, or, damaged.